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Support & Resources

Get the help you need with our comprehensive support resources and 24/7 expert assistance.

Premium Support

Dedicated Support

Priority assistance from specialists assigned to your account

$800/month
Get Dedicated Support
Everything included:
  • Upload leads
  • Monitor agents during their shifts
  • Ensure the quality of calls
  • Make sure we are not dropping too many calls and that the auto-dial level is set at an optimal number
  • Check if there is any unusual load on the server and verify whether any service needs to be restarted
  • Prepare end-of-day reports
  • Share the weekly attendance report
  • Troubleshoot any issues faced by agents
  • Change CIDs on a daily basis
  • Check the IP flag status
  • Rotate the server IP address if it gets flagged
  • Coordinate with the VoIP provider in case of any issues
  • Rotate the lead lists if appointments are not being generated after approval from Matt
  • Tag the lead lists as "Performing" or "Not Performing" so they can be easily tracked and reused when needed
  • Onboard new agents or set up new agent accounts when needed
No setup fees • Cancel anytime • Independent of hosting subscription

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Documentation

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API Reference

Technical documentation for developers integrating with VICIdial.

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Tips for managing and training your call center team

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