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Dedicated Support

Priority assistance from specialists assigned to your account

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Everything Included

15 / 15
Upload leads
Monitor agents during their shifts
Ensure the quality of calls
Make sure we are not dropping too many calls and that the auto-dial level is set at an optimal number
Check if there is any unusual load on the server and verify whether any service needs to be restarted
Prepare end-of-day reports
Share the weekly attendance report
Troubleshoot any issues faced by agents
Change CIDs on a daily basis
Check the IP flag status
Rotate the server IP address if it gets flagged
Coordinate with the VoIP provider in case of any issues
Rotate the lead lists if appointments are not being generated after approval from Matt
Tag the lead lists as "Performing" or "Not Performing" so they can be easily tracked and reused when needed
Onboard new agents or set up new agent accounts when needed

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Technical documentation for developers integrating with VICIdial.

Popular Articles

Getting Started with VICIdial

A comprehensive guide to setting up your first campaign

Configuring Inbound Campaigns

Step-by-step instructions for inbound call routing

Understanding Call Metrics

Learn how to interpret your analytics dashboard

Agent Management Best Practices

Tips for managing and training your call center team

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