Smart pacing
Dial level tracks READY agents, talk time, and connect rates so utilization stays high without reckless abandonment.
Feature · Predictive Dialer
Predictive Dialing Built In.
Intelligent outbound pacing that keeps agents on live conversations—not busy signals and voicemail.
Outbound campaign ready
Included with managed VICIdial Host
More talk time. Less idle time.
Pacing adapts to pickup rates and agent availability so your headcount spends the shift on conversations that matter.
Get a Custom QuoteLive connects
Voicemails, busy signals, and disconnects get filtered so agents stay productive across long outbound shifts.
Why teams use Predictive Dialer
Predictive dialing on VICIdial Host dials multiple lines per available agent and connects only when a live person answers. Tune dial levels for list quality and compliance while hopper, AMD, and real-time reports keep the floor under control.
- Adaptive dial ratios from live answer rates
- Answering machine detection to protect agent time
- Hopper and recycle rules for high-volume lists
- Real-time drop-rate visibility for compliance
Capabilities that matter on the floor
What you get with Predictive Dialer on VICIdial Host.
Campaign controls
Configure timeouts, AMD, local presence, and recycle logic per campaign from the admin tools you already know.
Live reporting
Hopper depth, drops, and agent states update in real time while campaigns run.
Managed scale
Dedicated hosting and carrier coordination keep concurrent dials stable at peak volume.
FAQ
Frequently Asked Questions
Straight answers about Predictive Dialer
Start in 3 easy steps
1
Import your list
Load contacts into VICIdial with the fields agents need on screen.
2
Set predictive mode
Choose dial method, dial level, hours, and dispositions for the campaign.
3
Go READY
Agents log in and the predictive engine delivers live connects.
Ready to use Predictive Dialer?
Launch on managed VICIdial Host with unlimited agents, expert support, and transparent pricing.