Menu design
Build prompts and options that match how your customers actually ask for help.
Feature · Interactive Voice Response
IVR That Routes With Intent.
Custom menus that send callers to the right queue or agent—without long hold chaos.
Inbound menu routing
Included with managed VICIdial Host
First impression, handled
Clear menus and smart routing cut transfers and get customers to someone who can actually help.
Get a Custom QuoteRight queue
Callers self-select intent so agents start warmer—and queues stay balanced by skill.
Why teams use Interactive Voice Response
Interactive Voice Response on VICIdial Host greets callers, collects choices, and routes to the correct inbound queue or destination. Reduce misroutes, gather basic info before agents answer, and keep peak hours orderly.
- Custom IVR menus for inbound lines
- Route by intent to the right queue
- Collect digits before agent connect
- Fewer blind transfers and misroutes
Capabilities that matter on the floor
What you get with Interactive Voice Response on VICIdial Host.
Smart routing
Send choices into the correct inbound queue, after-hours destination, or overflow path.
Pre-agent data
Capture account digits or option codes so agents open with context.
Peak control
Pair IVR with queue priorities so busy hours stay organized instead of chaotic.
FAQ
Frequently Asked Questions
Straight answers about Interactive Voice Response
Start in 3 easy steps
1
Map caller intents
List the top reasons people call and the queues that own them.
2
Build the menu
Configure IVR prompts, options, and destinations in VICIdial.
3
Test and go live
Walk every path, then point DIDs at the new IVR flow.
Ready to use Interactive Voice Response?
Launch on managed VICIdial Host with unlimited agents, expert support, and transparent pricing.