Inbound ACD
Route callers by skill, priority, and schedule so wait times stay under control.
Feature · Inbound & Outbound Queues
One Queue Desk. Both Directions.
Run customer inbound lines and outbound campaigns in a single unified agent experience.
Blended floor ready
Included with managed VICIdial Host
Stop siloing inbound and outbound
One agent interface for queues, campaigns, and callbacks—clearer staffing and cleaner reporting.
Get a Custom QuoteBlended ready
Staff to demand: take inbound spikes without abandoning outbound goals, and vice versa.
Why teams use Inbound & Outbound Queues
VICIdial Host queues let you blend inbound ACD with outbound campaigns so agents never bounce between disconnected systems. Route callers, prioritize callbacks, and keep dispositions consistent whether the call started in or out.
- Unified agent desktop for in and out
- ACD-style inbound routing and priorities
- Outbound campaigns alongside live queues
- Consistent dispositions across call types
Capabilities that matter on the floor
What you get with Inbound & Outbound Queues on VICIdial Host.
Outbound campaigns
Run predictive, power, or manual campaigns without leaving the same agent login.
Callbacks & wrap
Scheduled callbacks and wrap timers keep promises visible and workloads fair.
Floor visibility
Managers see queue depth and campaign status together for faster staffing decisions.
FAQ
Frequently Asked Questions
Straight answers about Inbound & Outbound Queues
Start in 3 easy steps
1
Define queues
Set inbound queues, skills, and schedules for your lines.
2
Attach campaigns
Link outbound campaigns and dial methods to the same agent groups.
3
Blend and monitor
Agents handle both directions while supervisors watch live metrics.
Ready to use Inbound & Outbound Queues?
Launch on managed VICIdial Host with unlimited agents, expert support, and transparent pricing.