Improve multi-client operations
- Isolate lists and campaigns per client
- Standardize dispositions for SLA reporting
- Coach agents with live monitor modes
- Track connects and quality by program
Multi-client · Scalable
BPO Floors That Stay Accountable
Multi-client campaigns, blended queues, and reporting clients can trust—on dedicated hosting.
Multi-Client
SLA Visibility
QA Monitor
Elastic Seats
BPOs juggle clients, SLAs, and changing volumes. VICIdial Host gives you multi-campaign control, monitoring, and metrics while we keep the dialer infrastructure stable.
Huge Benefits, All Under One Platform
Client and campaign separation
Predictive outbound + inbound queues
QA with monitor and recording
Real-time and historical reporting
Surge staffing without platform panic
Managed uptime for client SLAs
Connect more for every client program
Run high-volume outbound with clear boundaries between clients—lists, campaigns, and reports stay separated.
Built for BPO teams
Segment campaigns and reports per client while sharing a reliable managed VICIdial stack.
Make QA and follow-up simple
- Whisper/barge for real-time coaching
- Recordings for client QA samples
- Callbacks handled inside campaign rules
Work better with smart integrations
- Push outcomes to client CRMs
- Keep leadership dashboards current
- Manage everything from one ops desk
Multi-campaign / multi-client separationPredictive outbound and inbound queuesQA with monitor and recordingReal-time and historical reporting
Keep Your Costs Low
Live metrics and recordings help you show stakeholders what’s happening on the floor—not just end-of-month summaries.
Increased Efficiency
Automated dialing on managed VICIdial Host helps your team connect with more qualified contacts every day.
Better Qualified Leads
Smart list controls, dispositions, and CRM sync keep high-intent prospects moving through your pipeline.
Better Customer Experiences
Agents get context, recordings support coaching, and conversations stay professional and consistent.
Accurate Analytics
Real-time reports surface talk time, outcomes, and campaign health so managers act during the shift.
Scalability
Add agents and campaigns on the same managed platform as volume grows—without rebuilding your stack.
Enhanced Process
Hopper rules, recycle logic, and expert support streamline how outbound and inbound work together.
Cloud Based Software Means Less Hassles and Lower Costs
There’s no need to hire an IT department when our support team is available to help. Costs stay low when you’re relying on managed VICIdial Host for servers and uptime—bpo software that keeps value high without the overhead.
Frequent Asked Questions
1Can each client have separate reporting?
Yes. Structure campaigns and user groups so client KPIs stay separated.
2Do you support surge hiring?
Hosting scales with your agent count; we help plan capacity for known peaks.
3Can clients listen to calls?
Access can be granted based on your agreements and permission model.
4How fast can a new client program launch?
After dispositions and lists are defined, teams commonly launch quickly with our onboarding support.