Agent wallboard
See who is READY, paused, or in-call so idle time and bottlenecks are obvious.
Feature · Real-Time Analytics
See the Floor as It Happens.
Live agent status, queue depth, and campaign metrics—so you coach during the shift, not after it.
Live floor dashboards
Included with managed VICIdial Host
Decisions in minutes, not Monday reviews
When drop rates spike or hopper collapses, managers see it immediately and act while agents are still on shift.
Get a Custom QuoteLive KPIs
Agent states, campaign pace, and outcomes update continuously so coaching stays targeted.
Why teams use Real-Time Analytics
Real-time reporting on VICIdial Host shows READY, PAUSED, INCALL, hopper health, drop rates, and outcomes as calls happen. Spot a struggling campaign early and tune dial level or staffing before the day is lost.
- Live agent status across the floor
- Queue depth and hopper health at a glance
- Dial level and drop-rate monitoring
- Hourly outcomes for faster coaching
Capabilities that matter on the floor
What you get with Real-Time Analytics on VICIdial Host.
Campaign pulse
Track dial level, connects, and drops while predictive campaigns are running.
Queue insight
Inbound wait and abandon signals help you rebalance agents before SLAs slip.
Export & history
Pair live views with end-of-day reports for attendance, performance, and client proof.
FAQ
Frequently Asked Questions
Straight answers about Real-Time Analytics
Start in 3 easy steps
1
Open live reports
Managers access real-time views for campaigns and inbound groups.
2
Watch key signals
Track READY time, hopper, drops, and queue wait during the shift.
3
Tune and coach
Adjust dial level or staffing, then coach with recordings and dispositions.
Ready to use Real-Time Analytics?
Launch on managed VICIdial Host with unlimited agents, expert support, and transparent pricing.