Always-on capture
Record inbound and outbound interactions according to campaign and group settings.
Feature · Call Recording & QA
Every Conversation. Coachable.
Secure recordings for compliance, training, and quality—review what wins deals and what needs coaching.
Recording & live monitor
Included with managed VICIdial Host
Quality you can prove
Recordings back compliance reviews and sales coaching—while live monitor modes shorten time-to-ramp for new agents.
Get a Custom QuoteQA ready
Listen, whisper, or barge during live calls, then score recordings against your playbook.
Why teams use Call Recording & QA
Call recording on VICIdial Host captures interactions for QA and audits. Pair recordings with monitor, whisper, and barge so supervisors support new hires in real time—not only after the fact.
- Secure call recording for coaching and audits
- Monitor, whisper, and barge for live support
- Disposition-linked recordings for fast review
- Storage on managed, reliable infrastructure
Capabilities that matter on the floor
What you get with Call Recording & QA on VICIdial Host.
Live coaching modes
Silent listen, whisper to the agent only, or barge when a call needs a supervisor.
Faster QA loops
Jump from outcomes and reports into the exact recording that needs a score.
Compliance posture
Keep evidence of disclosures and handling standards when clients or regulators ask.
FAQ
Frequently Asked Questions
Straight answers about Call Recording & QA
Start in 3 easy steps
1
Enable recording
Turn on recording for the campaigns and inbound groups that require it.
2
Coach live
Use monitor modes during shifts to support new agents in real time.
3
Score and improve
Review recordings, share feedback, and update scripts from what you hear.
Ready to use Call Recording & QA?
Launch on managed VICIdial Host with unlimited agents, expert support, and transparent pricing.