Privacy Policy

Last updated: March 2024

Introduction

VICIdial Host ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VICIdial hosting services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Company name and business information
  • Billing and payment information
  • Account credentials and authentication data

Usage Information

We automatically collect certain information about your use of our services:

  • Log data and system activity
  • IP addresses and device information
  • Browser type and operating system
  • Service usage patterns and performance metrics

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our hosting services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Data portability

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@vicidialhost.com
Address: 123 Business Center Dr, Suite 500, New York, NY 10001